Projects may be audited or reviewed while the project is in progress.
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
Prepare monthly reports and budget for front office department. Trains, cross —trains, and retrains all front office personnel.
Participates in the selection of front office personnel. Schedules the front office staff. Supervises workload during shifts. Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Maintains, monitors, and prepares group requirements.
Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
Monitor selling status of house daily. Ie flash report, allowance etc. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules.For real estate sales, property management, short-term & long-term rentals, no one knows Hutchinson Island, Florida—and The Treasure Coast—like Beach Front Mann Realty.
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